IS THERE PARKING ON THE PROPERTY?
We don’t have parking at the hotel, but we have a parking lot a block away. You can leave your bags with us before parking without a problem. It has an extra cost of $8 dollars, that’s $150 mxn, per night. It is open from 8:00 am to 11:00 pm.
IS THERE MONEY EXCHANGE?
We do not provide this service at the Hotel but there are several currency exchange locations nearby, which is about a 5 – 10 minute walk. Our front desk will gladly tell you how to get to one.
ARE YOU PET FRIENDLY?
Sadly, our rooms are not pet friendly. But our restaurant is pet friendly.
IS THERE EARLY CHECK-IN OR LATE CHECK-OUT AVAILABLE?
Our check-in is at 3:00 pm, but if you would like to arrive earlier you can let us know when you book your reservation or by contacting our front desk. The same with our check-out, it is normally at 12:00pm but you can request to leave your room later. There is always someone that can give you access.These two options are available at an extra cost depending on the time you want to arrive or leave. Our front desk will gladly let you know the prices, depending on your unique situation.
IS BREAKFAST INCLUDED?
Yes of course! Our reservation includes a continental breakfast. Monday-Friday from 7:30 am to 12:00 pm. Saturday and Sunday from 8:00 am to 12:00 pm.If you need breakfast before this time please let our front desk know.
CAN WE ADD AN EXTRA BED OR BABY CRIB IN OUR ROOM?
Unfortunately, this is not possible, neither is adding a baby crib. There is no room to put it, but we do have a double room where there can be up to 4 guests.
DOES THE HOTEL HAVE ANY AMENITIES?
Unfortunately, as we are a hotel boutique in a 100 year old house we only have on property the restaurant and a terrace.
WHAT OTHER SERVICES CAN I GET IN THE HOTEL?
Our Front Desk will gladly help you in anything you need. Some of the services that we can get for you are the COVID-19 test that comes to the hotel, reservations done with time in advance. We also have Massages, manicure and pedicure services done in your room. And a couple of private tours, so you can get to know Mexico even better.
DO YOU HAVE AIRPORT TRANSPORTATION AVAILABLE?
We can gladly arrange a pick-up or drop-off to the Airport, it has an extra cost, depending on the number of guests.
WHAT IS THE RESTAURANT'S SCHEDULE?
Our restaurant Eliseoh is open to all public. Sunday to Tuesday from 7:30 am to 5:00 pm Wednesday to Saturday from 7:30 am to 10:00 pm
IS THE AREA OF THE HOTEL SAFE?
Of Course, we are located in Polanco, which is known to be one of the safest areas in Mexico City.
HOW MANY ROOMS ARE THERE AND WHAT TYPE?
We currently have 15 rooms you can enjoy, that can be Standard, Delux or Master Suites.
WHICH METHOD OF TRANSPORTATION DO YOU RECOMMEND?
If you are going to be near by in Polanco we recommend you enjoy a very nice walk. But if you plan to go further away we have private divers 24/7 available. You can just let the Front Desk know where you need to go.
DO YOU RENT YOUR HOTEL FOR EVENTS?
Unfortunately we don’t count with this type of service.
CAN YOU SMOKE AT THE HOTEL?
You can not smoke inside the bedrooms, but we do have designated areas where you can.
DO YOU SELL ORCHIDS?
Yes, we love orchids! Besides being a Hotel Boutique we are dedicated to the care and maintenance of Orchids. You can visit us and get to know our Orchids and take one of them home with you.
IS THERE ROOM SERVICE?
Of course, you can just contact the front desk via whatsapp and tell them what you would like to be brought up to your room.
HOW CAN I MAKE CHANGES TO MY RESERVATION?
Just contact the front desk and they will make any changes you need.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: email protected
CAN I CANCEL MY RESERVATION?
Yes you may cancel 24 hrs before your arrival without change. If you cancel within less than 24 hrs, you will be charged the first night.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL FOR MY RESERVATION, WHAT SHOULD I DO? IF YOU DID NOT RECEIVE A CONFIRMATION EMAIL AS SOON AS YOU BOOKED THE ROOM, PLEASE CONTACT US.
Our whatsapp is: +52 1 (55) 5183 2798
Our phone number: +52 1 (55) 8661 9339
Our email: email protected
ARE YOU ABLE TO HOLD OUR LUGGAGE?
We are happy to store your luggage either on arrival in the morning if your room is not available to check into, or upon departure. The Reception Desk can do this for you.
DOES THE HOTEL HAVE HANDICAPPED ACCESSIBLE ROOMS?
Unfortunately we do not have the infrastructure to satisfy their needs.
DOES YOUR RESTAURANT HAVE VEGAN OPTIONS?
Yes, you can send us an email or whatsapp and we will gladly assist you.
Our whatsapp is: +52 1 (55) 5183 2798
Our email: email protected
