As potential clients of ORCHID HOUSE, it is vitally important to earn your trust.
This is a responsibility that we take seriously every day, so we recommend reading our Cancellation Policies.
When the reservation process is completed, our guest and ORCHID HOUSE undertake to comply with the internal rules of the hotel, respecting and acting in accordance with what is stated in our Cancellation Policies.
Bank deposit
Bank transfer
Credit card
Cash (Only at Reception)
Orchid House is exempt from any responsibility in the event that misunderstandings occur on behalf of the guest caused by not reading this document carefully. This is detailed information that we provide to all our guests at the time their reservation is confirmed. You can also find this information published on our website:
www.orchidhousehotels.com
All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email mexicocity@orchidhousehotels.com or our WhatsApp number to Receive information about room types, rates, monthly promotions or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice.
We require a valid payment method to guarantee the reservation, the payment options are exclusively those listed below:
Bank deposit
Bank transfer
Credit card
Cash (Only at Reception)
In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.
We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy.
The client will have to pay 50% of the total price in advance at the time of booking and the remaining amount during the 14 days before the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations where charges have been completed.
We recommend that anyone interested in making a reservation carefully read our Cancellation Policy.
Cancellations made before 15 days of the arrival date, 50% of the total stay will be charged. With less than 14 days, 100% will be charged
Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.
The client may cancel free of charge up to 7 days prior to arrival at the hotel.
In case of cancellation less than 7 days before the date of arrival at the hotel, 50% of your stay will be charged. If your reservation is for one night only, 100% of your reservation will be charged.
In case of NO SHOW, 100% of the reservation will be charged, which is NOT REFUNDABLE.
For special dates such as: Easter, Formula 1, Zona Maco, Christmas and New Year the client may cancel without charge up to 30 days prior to arrival at the hotel. If they cancel with less than 30 days, they will be charged 50% of the stay.
The client can also modify their reservation WITHOUT PENALTY only if they contact us by phone or email AT LEAST 10 DAYS BEFORE THE DATE ORIGINALLY SCHEDULED IN THE RESERVATION to make the pertinent changes. Any cancellation or modification must be confirmed by the hotel by email to validate it.
*Special rates and NON-REFUNDABLE offers will be charged 100% at the time of booking and no refunds can be made.
If a guest makes a reservation for more than one room, 30 days notice prior to arrival is required for cancellation or modifications.
Any reservation NOT CANCELLED 30 DAYS IN ADVANCE will be charged 50% of the reservation WITHOUT THE POSSIBILITY TO CHANGE THE RESERVATION.
All changes are subject to availability. Check with our agents which rooms are open for the dates you may need.
As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we recommend reading “Reservation, Cancellation and Reimbursement Policies” those which guide our company.
When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our “Reservation, Cancellation and Reimbursement Policies”.
Orchid House is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document. This is information that we provide for our guests at the moment their reservation is confirmed. You may also find this information posted on our webpage: www.orchidhousehotels.com
Reservation Policy
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. Our rates NO include taxes.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email mexicocity@orchidhousehotels.com, or our Whatsapp to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable).
Also, to receive instructions payment methods and making your payment effective. Our representatives may also send the specifics via email if solicited.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or via telephone with credit card. Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
Bank deposit
Bank transfer
Credit card
Cash (Only at Reception)
In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.
For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming their reservation.
Cancellations or modifications 24 hours before arrival at the hotel.
In case of cancellation or modification, the client must pay the first night of their stay, if their stay is only one night, the client must pay 100% of their stay.
For any change or cancellation please contact the reservations department, either by email or phone and our agents will help you with your management.
We recommend that anyone interested in reserving a room carefully read our Cancellation Policy before proceeding to reserve a room
The client will have to pay the first night if cancell with less than 24 hours before the arrival date. In the event that their stay is only one night, the client must pay 100% of their reservation.
You can cancel or make changes (subject to availability), up to 24 hours before your arrival at the hotel.
Any cancellation or modification must be confirmed by the hotel via email to validate it.
• Restrictions may apply
• Subject to availability
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation. 50% of the total payment will be charge.
Any reservations that HAVE NOT BEEN CANCELLED WITH 15 DAYS NOTICE will have a charge equivalent to 100% of the rate reserved WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.
• Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
• Does not apply in high season, holidays or weekends.
As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we recommend reading “Reservation, Cancellation and Reimbursement Policies” those which guide our company.
When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our “Reservation, Cancellation and Reimbursement Policies”.
Orchid House is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document. This is information that we provide for our guests at the moment their reservation is confirmed. You may also find this information posted on our webpage: www.orchidhousehotels.com
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. Our rates NO include taxes.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email mexicocity@orchidhousehotels.com, or our Whatsapp to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable).
Also, to receive instructions payment methods and making your payment effective. Our representatives may also send the specifics via email if solicited.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or via telephone with credit card. Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
– Bank deposit
– Bank transfer
– Credit card
– Cash (Only at Reception)
In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.
For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming their reservation.
Cancellations or modifications 24 hours before arrival at the hotel.
In case of cancellation or modification, the client must pay the first night of their stay, if their stay is only one night, the client must pay 100% of their stay.
For any change or cancellation please contact the reservations department, either by email or phone and our agents will help you with your management.
We recommend that anyone interested in reserving a room carefully read our Cancellation Policy before proceeding to reserve a room
Cancellation policy
The client will have to pay the first night if cancell with less than 24 hours before the arrival date. In the event that their stay is only one night, the client must pay 100% of their reservation.
You can cancel or make changes (subject to availability), up to 24 hours before your arrival at the hotel.
Any cancellation or modification must be confirmed by the hotel via email to validate it.
• Restrictions may apply
• Subject to availability
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation. 50% of the total payment will be charge.
Any reservations that HAVE NOT BEEN CANCELLED WITH 15 DAYS NOTICE will have a charge equivalent to 100% of the rate reserved WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION
• Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
• Does not apply in high season, holidays or weekends.
As potential clients of ORCHID HOUSE, it is of vital importance to earn your trust. This is a responsibility we take seriously on a day to day basis, that is why we recommend reading “Reservation, Cancellation and Reimbursement Policies” those which guide our company.
When the reservation process is completed, our guest and ORCHID HOUSE commit to abiding by the internal rules of the hotel, also respecting and acting in accordance with that expressed under our “Reservation, Cancellation and Reimbursement Policies”.
Orchid House is exempt of any responsibility in the supposed case misunderstandings occur on behalf of the guest caused by not reading attentively this document. This is information that we provide for our guests at the moment their reservation is confirmed. You may also find this information posted on our webpage: www.orchidhousehotels.com
All our rates are published on our website www.orchidhousehotels.com are rack rates. Which means they are maximum rates charged per room during any season of the year. Our rates NO include taxes.
All our rates, promotions, and discounts are subject to change without previous notification, it is important that any potential guests interested in reserving with ORCHID HOUSE get in touch with one of our agents via telephone, email mexicocity@orchidhousehotels.com, or our Whatsapp to receive information on types of rooms, rates, monthly promotions, discounts (only if applicable).
Also, to receive instructions payment methods and making your payment effective. Our representatives may also send the specifics via email if solicited.
All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or via telephone with credit card. Unless this pre-requisite is met the rooms with be available for other potential guests and rates will be subject to changes without previous notice.
We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:
Bank deposit
Bank transfer
Credit card
Cash (Only at Reception)
In case of bank deposit or bank transfer, it is mandatory for our guests to notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email, including a copy of the receipt.
For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming their reservation.
Cancellations or modifications 24 hours before arrival at the hotel.
In case of cancellation or modification, the client must pay the first night of their stay, if their stay is only one night, the client must pay 100% of their stay.
For any change or cancellation please contact the reservations department, either by email or phone and our agents will help you with your management.
We recommend that anyone interested in reserving a room carefully read our Cancellation Policy before proceeding to reserve a room
The client will have to pay the first night if cancell with less than 24 hours before the arrival date. In the event that their stay is only one night, the client must pay 100% of their reservation.
You can cancel or make changes (subject to availability), up to 24 hours before your arrival at the hotel.
Any cancellation or modification must be confirmed by the hotel via email to validate it.
• Restrictions may apply
• Subject to availability
If a reservation is made for more than one room by one guest we require 30 days notice prior to arrival in order to effect cancellation. 50% of the total payment will be charge.
Any reservations that HAVE NOT BEEN CANCELLED WITH 15 DAYS NOTICE will have a charge equivalent to 100% of the rate reserved WITHOUT THE POSSIBILITY OF MODIFYING RESERVATION.
• Any and all changes are subject to availability. Please verify with our agents which rooms are open for the dates you may require.
• Does not apply in high season, holidays or weekends.
